The median annual wage for Customer Service Representatives in Springfield, MA is $45,410 (May 2024 BLS OES). The mean (average) is $46,340.
Pay spans roughly $34,720 at the 10th percentile to $60,680 at the 90th, so experience and specialisation move this figure a lot. At the median that is about $21.83 per hour. An estimated 2,900 people work as customer service representatives in Springfield, MA.
| Median (annual) | $45,410 |
| Mean (annual) | $46,340 |
| Median (hourly) | $21.83 |
| 10th percentile | $34,720 |
| 90th percentile | $60,680 |
| Employment | 2,900 |
Updated 2026-07-23.
Source: BLS OES May 2024 — bls.gov/oes. Checked 2026-07-23.