The median annual wage for Customer Service Representatives in Massachusetts is $48,060 (May 2024 BLS OES). The mean (average) is $51,850.
Pay spans roughly $36,100 at the 10th percentile to $72,280 at the 90th, so experience and specialisation move this figure a lot. At the median that is about $23.11 per hour. An estimated 54,660 people work as customer service representatives in Massachusetts.
| Median (annual) | $48,060 |
| Mean (annual) | $51,850 |
| Median (hourly) | $23.11 |
| 10th percentile | $36,100 |
| 90th percentile | $72,280 |
| Employment | 54,660 |
Updated 2026-07-23.
Source: BLS OES May 2024 — bls.gov/oes. Checked 2026-07-23.