The median annual wage for Customer Service Representatives in Rochester, NY is $44,100 (May 2024 BLS OES). The mean (average) is $46,240.
Pay spans roughly $33,790 at the 10th percentile to $62,050 at the 90th, so experience and specialisation move this figure a lot. At the median that is about $21.20 per hour. An estimated 9,090 people work as customer service representatives in Rochester, NY.
| Median (annual) | $44,100 |
| Mean (annual) | $46,240 |
| Median (hourly) | $21.20 |
| 10th percentile | $33,790 |
| 90th percentile | $62,050 |
| Employment | 9,090 |
Updated 2026-07-23.
Source: BLS OES May 2024 — bls.gov/oes. Checked 2026-07-23.