The median annual wage for Customer Service Representatives in Boston-Cambridge-Newton, MA-NH is $49,060 (May 2024 BLS OES). The mean (average) is $53,010.
Pay spans roughly $36,200 at the 10th percentile to $75,040 at the 90th, so experience and specialisation move this figure a lot. At the median that is about $23.59 per hour. An estimated 41,150 people work as customer service representatives in Boston-Cambridge-Newton, MA-NH.
| Median (annual) | $49,060 |
| Mean (annual) | $53,010 |
| Median (hourly) | $23.59 |
| 10th percentile | $36,200 |
| 90th percentile | $75,040 |
| Employment | 41,150 |
Updated 2026-07-23.
Source: BLS OES May 2024 — bls.gov/oes. Checked 2026-07-23.