The median annual wage for Customer Service Representatives in Baltimore-Columbia-Towson, MD is $41,150 (May 2024 BLS OES). The mean (average) is $44,930.
Pay spans roughly $31,620 at the 10th percentile to $61,880 at the 90th, so experience and specialisation move this figure a lot. At the median that is about $19.79 per hour. An estimated 19,580 people work as customer service representatives in Baltimore-Columbia-Towson, MD.
| Median (annual) | $41,150 |
| Mean (annual) | $44,930 |
| Median (hourly) | $19.79 |
| 10th percentile | $31,620 |
| 90th percentile | $61,880 |
| Employment | 19,580 |
Updated 2026-07-23.
Source: BLS OES May 2024 — bls.gov/oes. Checked 2026-07-23.