The median annual wage for Switchboard Operators, Including Answering Service in Massachusetts is $40,730 (May 2024 BLS OES). The mean (average) is $43,860.
Pay spans roughly $35,970 at the 10th percentile to $56,580 at the 90th, so experience and specialisation move this figure a lot. At the median that is about $19.58 per hour. An estimated 1,010 people work as switchboard operators, including answering service in Massachusetts.
| Median (annual) | $40,730 |
| Mean (annual) | $43,860 |
| Median (hourly) | $19.58 |
| 10th percentile | $35,970 |
| 90th percentile | $56,580 |
| Employment | 1,010 |
Updated 2026-07-23.
Source: BLS OES May 2024 — bls.gov/oes. Checked 2026-07-23.